|Chat, Phone & Knowledge Base
|Adequate (99.83% past 6 months)
|Cheap & Straightforward Hosting
|Excellent Pricing With One Plan
|Upsells & Backend Navigation
|Hosting Starts At $2.99/month
What Is iPage?
Is iPage Legit?
Yes, iPage is legit. They are a large, established hosting company and a subsidiary of one of the largest web service corporations on the Internet.
iPage started in 1998 and has grown into a popular hosting brand, positioning itself as a simple, straightforward, affordable hosting provider. They aren’t a fly-by-night hosting company.
What Is iPage Used for?
iPage is used to host websites and web applications. Their target market is affordable websites – and providing free website software bundled with hosting. There is one main iPage hosting plan, but they offer a full suite of website products ranging from domain names to hosting to email to even web design.
iPage Hosting Plans
iPage has a wide spectrum of hosting plans. Here’s a brief overview of each.
Web (i.e., Shared) hosting is the bread and butter of the website hosting world. It consists of individual accounts on a Linux server. It can run WordPress or any application on a LAMP Stack. It’s a cost-effective and reliable way to run most websites. You can learn more about Shared Hosting in this guide.
iPage has a single plan called Go Plan (formerly iPage Essential). As you can see from the chart below, pricing starts at $2.99/month on an annual plan, but you can get in at $1.99 monthly if you’re willing to purchase three years of hosting upfront.
|Free Domain Name
While WordPress can run on shared hosting, many hosting companies have separate WordPress hosting plans due to customer demand and the hardware demands of WordPress, even though the plans are identical to their shared hosting plans.
iPage does have a WordPress Hosting plan. But it’s basically just their shared hosting plan with pre-installed plugins. See their plans.
VPS hosting is a great way to get a specific allocation of server resources without having to lease an entire server. Even though your website lives on the same server as other sites, you have total control over a set amount of resources. Learn more about VPS hosting in this guide. iPage has several very competitively priced VPS plans.
Dedicated Hosting is where you basically lease an entire server. It’s the best way to have maximum control and performance. iPage has a range of competitive dedicated hosting products.
iPage Website Builder
I explain website builders in another article.
Hosted website builders have a lock-in, but self-hosted website builders do not. iPage provides a self-hosted template-driven website builder. It comes with the purchase of a hosting plan and has much of the ease of use and functionality of a hosted website builder. Check out iPage’s builder.
Here are my pros & cons and an overview of iPage’s products as an iPage customer.
Pros of iPage
There are a lot of iPage hosting reviews online – usually user-generated reviews based on anecdotes and personal experience. That’s fine, but I take a different approach. As I mention in all my best web hosting reviews, there is no such thing as a “best” web host. It’s all about the right fit for your project based on your goals, budget, experience & expertise. Here are the pros (advantages) of considering iPage.
Plan & Feature Simplicity
One of the biggest frustrations in the hosting industry is confusing pricing plans. Company plans rarely match plan-for-plan, making it hard to make an apples-to-apples comparison.
Some companies limit the number of websites on the lower end; others add a bunch of bonuses to their high-end pricing. The middle (aka “Best Value!!!”) is usually a mix meant to get you to make a decision.
iPage’s biggest advantage is its simplicity. They have one shared hosting plan. It provides unlimited access to what I call the 3 “D’s” that make up the core of what you are buying. They allow unlimited Domains (i.e., the number of websites you can have on your account); unlimited MySQL Databases (the number of software installs to run your websites on your account); and Unlimited Disk Space (i.e., storage space on your servers).
iPage also provides unlimited email addresses, a free domain, unlimited bandwidth, and a free SSL certificate with their plans.
Interestingly, iPage offers a separate set of “WordPress Plans,” but their Go Plan can run WordPress. I’ll cover this item more in the Cons section, but basically, their WordPress hosting page is just an upsell – it’s nothing particularly special.
*If you are shopping for WordPress specifically – be sure to read my Web Hosting vs. WordPress Hosting, Explained post.
Either way, iPage has a single plan with all its primary features. It’s simple to judge and simple to compare.
Most hosting companies have standard pricing that they discount based on how long you sign up for. And most hosting companies also provide a discount for the first year.
iPage is generally no different. As mentioned, their GoPlan introductory rate is $2.99/mo if you pay annually, but you can get as low as $1.99/mo if you’re willing to sign up for three years.
The regular Go plan pricing is $9.99 per month, but you can get a slightly lower $7.99 per month rate if you sign up for 3 years.
The bottom line is that you can get 3 years of unlimited web hosting for less than $80. That’s an excellent value. Very few hosts discount that deeply for that long, even in the budget end of the market.
There are a couple of catches that I’ll mention in the cons section, but the deep discounting for a long period of time with unlimited features is a great value.
Customer Support Channels
Like I’ve mentioned in other hosting reviews, declaring that a company provides amazing or horrible customer service to every single customer is impossible. It’s hard to know as a single customer if you are dealing with the one amazing or the one horrible employee or if it’s the general culture of a company.
I have limited experience with customer service reps at iPage, but I did find 2 customer service indicators – 1 pro and 1 con at iPage.
A positive of iPage’s support is that they are available 24/7 across all support channels – email, tickets, chat, and phone. They make all their support channels easy to find and simple to use. They also have a pretty good money-back guarantee.
For a budget-market shared hosting company, that range of support channels is impressive and stands out.
The caveat here is that while iPage might have good support on the surface, they are not selling service. They are selling price. I would not anticipate sustained, high levels of support like you might find at companies like InMotion or SiteGround.
Cons of iPage
Like any web host, iPage has disadvantages. Here are the cons that I found while using iPage for hosting.
Upsells are not unique to the hosting industry. They are a common and often helpful way to provide more services to customers while also making the company more money.
However, there’s also a line where upsells stop being useful and start becoming exasperating and confusing.
iPage definitely crosses that line. They even go beyond GoDaddy’s infamous upsells. From iPage’s initial signup all the way through to your account to the backend of your website, there is upsell after upsell. And many are super-sneaky…like, so sneaky that they get automatically added to your cart without your knowledge.
Some offers are interesting, but most are not. They’re just re-worded benefits that are technically already included in your account (or they are things that really should be included in your plan, like automatic backups).
iPage even has an entire “WordPress Plans” page dedicated to upselling features that aren’t really features. Their Go Plan can run WordPress, but they’ve come up with additional “features” to upsell to WordPress users. Learn more about Web Hosting vs. WordPress Hosting here.
The WP Go Plan has a couple of real features, such as SSD servers, but it’s mostly just fluff (i.e., making the Control Panel more “visible” and pre-installing free plugins for your WordPress install). It’s nothing like the truly custom WordPress features that companies like SiteGround, WP Engine, or InMotion provide.
Either way, you don’t have to sign up for any of the upsells, but it is a disadvantage for choosing iPage.
In addition to hosting your website files, a good hosting server will also deliver those files as quickly as possible every time a visitor goes to your domain name address.
There are a lot of variables that go into how fast your website is. You can have the fastest server in the world and still have an incredibly slow website due to issues on your end. But either way, you want to have a hosting server that is fast so that you can work on your side of the equation.
iPage uses a data center in Burlington, Massachusetts, USA, and only throttles memory allocated to my server by a bit.
They have pretty solid uptime and good bandwidth. But here’s how their data center performed with my website when I first set it up –
Again, there is a lot that goes into website speed, but the simplest way to judge your web host is with Time To First Byte (TTFB). That measures how quickly the server delivers the first byte of information after a browser sends a request.
So iPage is not the best performer, but it’s fine if you just have a small website with a few visitors.
Knowledgebase & Self-Help Support
One of the customer service culture indicators that I like to look at is a company’s knowledgebase and self-help section. If a company has an extensive investment in those resources and has staff actively monitoring the comments, it’s usually a good indication of customer service.
iPage has neither. They have a knowledge base, but it does not compare well with other companies. They also do not have any staff interaction within the knowledgebase, forcing customers looking for a short, quick solution to submit a ticket to customer service.
When you start a hosting account, you’ll have a hosting server backend or dashboard to log into to install software (such as WordPress), reset account information, and set up your account. Most companies use a software program called cPanel. It’s simple and straightforward. Some companies will make it pretty but stick to the same software. The other huge benefit of cPanel is that since it’s so commonplace, it’s usually easy to find solutions to problems.
iPage does not use cPanel. They have a custom backend built on software called vDeck. It’s fine but confusing at the same time. It’s definitely dated compared to cleaned-up cPanel-based backends that you’ll find with hosts Bluehost and InMotion Hosting.
In addition, while iPage offers auto-installs for common software like WordPress, Joomla, etc. – they use custom scripts for those instead of the more common Softaculous or Fantastico. And their custom script is much more cluttered and confusing than other hosts.
You can always manually install that software. But auto-install apps make the process faster and less daunting. While iPage’s backend is functional, it’s a disadvantage compared to other hosting companies.
Is iPage Worth It?
Overall, I found iPage hosting to be good for what they are. If you have a small website, they’ll do just fine. Their deep discounts on plans that you can lock in for 3 years is their best selling point.
If you’re sold on the pricing and don’t mind the upsells everywhere, go sign up with iPage.
If you are looking for an affordable shared hosting company with slightly higher pricing, better long-term pricing, and a much better product, then go check out InMotion Hosting. You can also check out HostGator (check my review of HostGator) if you want the option to pay monthly.